Last Updated: August 20, 2026
This Privacy Policy explains how Clowo handles profile details, translation inputs, visible-face disclosures, community activity, permissions, and service operations.
This Privacy Policy explains how Clowo collects, uses, shares, and protects information when you use an island travel community for personal notes, places, and short clips. It covers profile activity, community use, safety actions, and service operations.
We collect the information you provide directly, the content you choose to upload, and service records created while you use Clowo. That can include profile details, posts, reports, and other safety records, media uploads, translation inputs, purchase records, and support requests.
We use collected information to operate Clowo, display community content, provide profile and publishing features, process support requests, review safety reports, and improve product quality. We also use relevant records to prevent abuse, enforce community rules, and respond to legal obligations.
After you choose AI-assisted image translation, Clowo presents a consent prompt before translation inputs are sent for cloud processing. The selected user image may include visible facial features, body pose, clothing, background, and other visual characteristics present in the photo because the full image may be processed to extract text and return the requested translation. We also process the translated result returned for the active request. We use this information only to extract readable text, generate the requested translation, and present the result in the app.
To complete AI-assisted image translation, the selected user photo may be sent to Alibaba Cloud DashScope (dashscope.aliyuncs.com) for cloud processing. During processing, translation inputs may be handled in the provider's cloud systems and the translated result may be kept on your device as part of translation history or active review. Clowo does not use this information for face recognition, identity verification, biometric profiling, or any unrelated purpose. Third-party recipients are contractually required to provide equivalent protection or the same level of protection for the data they receive.
Clowo does not store source images for image translation on its own servers. Selected translation inputs are sent only for the active translation request. Google states translation text is held briefly in memory only to perform and return the result, and Alibaba states direct API calls do not save conversation data and record only desensitized call status. Translation history and language settings may remain on your device until you clear the feature history, remove the app, or otherwise delete that history. Contact support@clowo.com if you need help with a privacy or deletion request.
The app requests camera access only when you choose to capture a photo for a post, profile image, or AI-assisted image translation input. The app requests photo-library access only when you choose to import an image for a post, profile update, or AI-assisted image translation. Microphone and speech-recognition access are requested only when you choose to record spoken notes for translation.
If microphone access is requested by the app, it is requested only after a user-initiated action that needs audio input and only for the duration needed to handle that request. Microphone-related data is not used for identity verification, biometric profiling, or unrelated background collection.
When you choose to attach a place or use map-based tools, we collect location information needed to show nearby places, confirm your chosen location, and display that place with your content if you decide to share it.
If you choose an in-app purchase, we process purchase and billing records needed to deliver purchased Clowo Credits, restore eligible transactions, handle support, and prevent fraud. Payment processing may involve Apple App Store records and our internal purchase logs.
Before you set up a profile, post content, or use community features in Clowo, you must review and accept the app's EULA or Terms & Conditions. That agreement explains that there is no tolerance for objectionable content or abusive users and remains part of how community access is governed.
When you create posts, profile content, comments, reports, or other community activity, we collect, process, store, display, share, and moderate that user content as needed to operate the service. We may review content and profile or service activity to investigate reports, enforce rules, and keep the community safer. We aim to review objectionable-content and harassment reports within 24 hours, although some cases may require additional investigation time. We may block abusive members or profiles from appearing in community surfaces or interacting through supported community features, remove content, restrict features, or suspend access when necessary to enforce service rules and address safety concerns.
If tracking-related permissions are available, we may use tracking, analytics, and advertising measurement signals to understand campaign performance, detect abuse, and improve service delivery.
We may share information with hosting providers, infrastructure partners, customer support tools, payment processors, moderation or security vendors, translation providers, map providers, and other service providers that help us operate the app. Those providers may only use the data for the services they perform for us.
We retain information for as long as it is needed to provide the service, maintain service history, resolve disputes, meet legal obligations, enforce agreements, and protect the community. Reported user content, related profile or safety information, and moderation records may be retained for at least the time needed to complete a typical initial 24-hour safety review, and longer when needed to investigate repeat abuse, resolve disputes, or comply with legal obligations.
You can update profile information in the app, change permissions through device settings, and contact support@clowo.com if you need help with deletion, access requests, privacy questions, or other rights requests.
Clowo is not directed to children. If you believe a child provided personal information or community content without permission, contact us so we can review the issue and remove the data where appropriate.
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the policy date and publishing the revised version on this page.
If you have questions about this Privacy Policy, community safety, purchases, or your rights and choices, contact us at support@clowo.com.
If you have questions about this Privacy Policy, privacy requests, safety issues, or purchases, contact us.
Email: support@clowo.com